Privacy Policy

This Privacy Policy explains how Restoration Network ("we", "us") collects, uses, and shares information when you use this website or submit a request. Restoration Network is a referral and connection service, not a restoration contractor.

1. Information we collect

• Information you provide: name, phone number, email address, property ZIP code, damage type, urgency, and any message or application details you submit.
• Company applications: business name, contact details, service areas, services performed, insurance and licensing information.
• Technical information: IP address, browser type, device type, pages viewed, and referring pages, collected automatically.

2. How we use information

• To identify and connect you with an independent local restoration company.
• To contact you about your request by phone, text, or email.
• To review and verify applications from restoration companies.
• To operate, secure, and improve the website and our matching process.
• To comply with legal obligations and enforce our Terms of Service.

3. How we share information

When you submit a request, we share the details necessary to help you with one or more independent restoration companies in our network so they can contact you directly. Those companies are separate businesses and their use of your information is governed by their own privacy practices.

We also share information with service providers who host our site, deliver messages, or provide analytics on our behalf, and where required by law, legal process, or to protect rights and safety. We do not sell your personal information to unrelated marketing lists.

4. Consent to be contacted

By submitting a form, you consent to be contacted by Restoration Network and by matched independent restoration companies at the phone number and email you provide, including by autodialed or prerecorded calls and text messages where permitted. Consent is not a condition of any purchase. Message and data rates may apply. You may opt out at any time by replying STOP to a text, following the unsubscribe link in an email, or contacting us at help@restorationnetwork.com.

5. Cookies and analytics

We may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

6. Data retention and security

We retain request information for as long as needed to provide the service, resolve disputes, and meet legal requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop contacting you. Email help@restorationnetwork.com and we will respond as required by applicable law. Deleting your information may end our ability to assist with an open request.

8. Children's privacy

This site is intended for adults. We do not knowingly collect personal information from children under 13.

9. Third-party links

The site may link to third-party websites, including those of independent restoration companies. We are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy from time to time. The version posted on this page is the current version and applies to information we hold going forward.

11. Contact us

Questions about this policy: help@restorationnetwork.com or (862) 243-1046. Restoration Network serves homeowners in Sussex, Morris, Passaic, and Warren counties, New Jersey.