Insurance professional speaking with a homeowner in an office

For Insurance Professionals

Make restoration referrals easier for your entire agency.

When a policyholder calls after water, sewage, mold, fire or storm damage, Restoration Network gives your agency one simple resource to provide. We consider factors such as service area, experience, reputation, responsiveness, and restoration capabilities, and help connect homeowners with appropriate independent professionals serving their area.

Free to Your Agency
Free to Homeowners
Evaluated Restoration Companies
No Obligation to Hire
Independent Local Professionals

Get Your Free Agency Resource Kit See How Our Evaluation Works

No referral fee or compensation is required from your insurance agency.

Your agency takes care of the policyholder.

Restoration Network takes care of the restoration network.

One resource for water, sewage, mold, fire, and storm damage.

Homeowners remain responsible for choosing whom they hire.

Restoration Network is not an insurance company, adjuster, or contractor.

A Better Process

Stop being the restoration company gatekeeper.

Your job is taking care of your clients — not interviewing restoration companies. Yet insurance professionals are regularly approached by contractors looking for referrals while policyholders simultaneously ask, ‘Who should I call?’ Restoration Network creates a simpler process.

Meet restoration-company representatives
Listen to vendor presentations
Research individual companies
Decide which companies appear reputable
Determine what types of losses each company handles
Remember service territories
Maintain several vendor relationships
Decide which contractor to recommend to a homeowner
Deal with reputational consequences when a personally recommended contractor provides a poor experience

There's a simpler way.

Restoration Network.

We manage the restoration network so your agency doesn't have to.

Built for Your Agency

What Restoration Network takes off your plate.

One Resource Instead of Multiple Vendors

Your staff doesn't need to maintain a different list of restoration companies for every type of property damage and service area.

We Handle the Evaluation

Restoration Network may consider factors such as service area, experience, reputation, responsiveness, and restoration capabilities.

Fewer Vendor Sales Conversations

Instead of spending time interviewing every restoration company seeking referrals, your agency can direct companies interested in participating to Restoration Network.

You Don't Have to Pick the Contractor

Your agency provides Restoration Network as a resource. We facilitate the connection, and the homeowner decides whether to hire the independent restoration provider.

Protect Your Client Relationship

When an agent personally recommends a contractor, the homeowner may associate that contractor's performance with the recommendation. Restoration Network allows your agency to help without personally selecting one specific contractor.

Consistency Across Your Office

Instead of different employees maintaining different contractor contacts, your entire agency can follow one simple process.

Less to Remember

One phone number. One website. One homeowner resource.

More Time for Your Actual Client Work

Spend less time evaluating restoration vendors and more time helping policyholders with the responsibilities your agency is actually there to handle.

Simplify your restoration referral process.

Without Restoration Network

Restoration Company A

Restoration Company B

Restoration Company C

Restoration Company D

Insurance Agency

Homeowner

Your agency has to manage vendor relationships and decide which company to recommend.

With Restoration Network

Restoration Companies

Restoration Network

Evaluation + Network Management

Insurance Agency Has One Resource

Homeowner Chooses Whether to Proceed

One resource for your agency. An evaluated network for your clients.

Vendor Relationships Made Simple

When a restoration company asks for your referrals...

You don't have to make that decision.

If a restoration company wants to be considered for homeowner opportunities through Restoration Network, send them to us. We handle the evaluation process and determine whether the company is appropriate for our network.

Restoration Company? Apply to Our Network

Restoration companies regularly build relationships with insurance professionals in hopes of receiving homeowner referrals. Evaluating every company that approaches your office takes time and puts your staff in the position of deciding which companies to trust.

Help Without Personally Picking the Contractor

Help your client without putting your reputation behind one contractor.

When an insurance professional personally recommends a specific contractor, the homeowner may naturally associate their experience with the person who made the recommendation. Restoration Network provides another approach.

Your agency can provide Restoration Network as an independent homeowner resource rather than personally selecting an individual restoration company. Restoration Network facilitates a connection with an evaluated independent provider based on factors such as the homeowner's location and type of property damage. The homeowner remains responsible for deciding whether that company is right for them.

You provide the resource.

We manage the network.

The homeowner makes the decision.

Simple for Your Staff

One resource your entire office can use.

Instead of every employee maintaining their own contractor contacts or deciding whom to recommend, your agency can establish one simple process.

Your Client Calls With Property Damage

Listen to the homeowner's immediate concern and handle the insurance-related responsibilities appropriate to your agency.

They Need Restoration Help

Provide Restoration Network as an available homeowner resource.

Restoration Network Handles the Connection

We gather information about the loss and attempt to identify an appropriate evaluated independent restoration professional serving the homeowner's area.

The Homeowner Decides

The homeowner determines whether they want to hire the company.

One number. One website. One simple process for your staff.

Restoration Network (862) 243-1046

Better for Your Client, Too

Give your client an informed place to start.

Property damage can put homeowners in the position of making an important contractor decision quickly. Restoration Network provides another option.

Evaluated Before Entering the Network

Companies may be reviewed using factors such as service area, experience, reputation, responsiveness, and restoration capabilities.

Matched to the Situation

We consider factors such as location, type of property damage, and restoration capabilities when making a connection.

Free to Homeowners

There is no charge to homeowners for using Restoration Network.

No Obligation

The homeowner is not required to hire the company they are connected with.

Homeowner Choice

The homeowner remains free to choose another contractor.

A Simple Place to Start

Instead of researching companies from scratch during a stressful situation, the homeowner has a resource designed specifically for restoration connections.

Why Restoration Network instead of starting with a Google search?

Search engines can be useful. Restoration Network simply provides an additional layer of evaluation and a simpler process when the homeowner is dealing with an active property loss.

Starting With a Search Engine

Homeowner researches companies themselves
Search placement does not necessarily indicate restoration capability
Advertising may influence which companies appear prominently
Homeowner must determine service area
Homeowner must determine restoration capabilities
Homeowner must evaluate reputation themselves
Decision may be made while dealing with an active property loss

Restoration Network

Companies may be reviewed before entering the network
Service territories may be identified
Restoration capabilities may be considered
Reputation and responsiveness can be considered
Connection is based on factors such as the homeowner's situation and location
Homeowner remains in control of the hiring decision

Homeowner Choice

What about the insurance company's recommended vendor?

Insurance carrier preferred-vendor programs can be a useful option for homeowners. Restoration Network does not exist to disparage or replace those programs. Instead, Restoration Network provides an additional independent resource for homeowners who would like to consider another restoration professional.

The goal is not to replace the carrier's option. It is to give the homeowner another informed option.

New Jersey homeowners are not required to use the insurance company's recommended contractor.

Source: New Jersey Department of Banking and Insurance guidance on filing storm-related property insurance claims, which states that policyholders are not required to use the company's recommended contractor.

View NJ Department of Banking and Insurance guidance

The Restoration Network Standard

What does “evaluated” actually mean?

Restoration Network is designed around a simple principle: companies should be evaluated before they are introduced to homeowners. The factors below may be considered as part of that evaluation.

Company Foundation

Established operating business
Identifiable company ownership/contact information
Business presence
Defined service territory
Time in business

Insurance & Professional Requirements

Appropriate insurance documentation
Relevant registrations
Relevant licenses where required
Industry certifications where applicable

Reputation

Public customer reviews
Reputation patterns
Significant complaint patterns
Business history
Identifiable red flags

Restoration Capabilities

Water mitigation
Structural drying
Sewage / contaminated-water losses
Mold remediation
Fire and smoke restoration
Storm-related damage
Equipment and operational capability
Emergency availability

Interview & Responsiveness

Direct company interview
Communication
Responsiveness
Service availability
Geographic coverage
Understanding of the types of losses they accept

Evaluation does not constitute a guarantee of a restoration provider's work or future performance. Restoration providers are independent businesses, and homeowners remain responsible for deciding whom they hire.

Make It Easy for Your Staff

What to say when a client needs restoration help.

Client Script

“If you need help finding a restoration company, our agency uses Restoration Network as a homeowner resource. They consider factors such as service area, experience, reputation, responsiveness, and restoration capabilities, and can help connect you with an independent company that handles your type of damage and serves your area. Their service is free to homeowners, and you're not obligated to hire the company they connect you with.”

What to say when a restoration company approaches your agency.

“Thank you for reaching out. We use Restoration Network as a resource for restoration-company connections. If you're interested in being considered for homeowner opportunities, you can contact Restoration Network and apply to their network.”

Let us handle the restoration network.

Interviewing individual restoration companies

Maintaining multiple restoration-company relationships

Remembering which companies handle which damage types

Tracking service territories

Fielding repeated vendor requests for referrals

Personally selecting one contractor to recommend

Researching restoration companies while a client is waiting

Creating different vendor processes for different employees

Your agency focuses on the policyholder. We focus on the restoration network.

Transparent. Simple. Free to your agency.

Restoration Network does not charge insurance agencies or homeowners for using the service. Restoration Network may receive compensation from restoration companies in its network for marketing, referral or connection services. The homeowner remains free to choose whether to hire the company they are connected with.

Put Restoration Network in Your Office

Get your free agency resource kit.

Give your staff an easy resource to use the next time a homeowner calls with property damage.

Restoration Network desk/counter card
Client handout cards
QR code linking homeowners directly to Restoration Network
Staff quick-reference sheet
Client conversation script
Restoration-company vendor script

Your client needs restoration help?

Option 1: Give your client our information

Restoration Network

(862) 243-1046 https://www.restorationnetwork.company/#get-connected QR code linking to the Restoration Network homeowner intake page

Option 2: Send your client the link

The preferred process is for the insurance professional to provide Restoration Network's information directly to the homeowner. Do not submit a homeowner's private contact information without appropriate homeowner permission.

Insurance professional FAQ

What does Restoration Network do?

Restoration Network is an independent homeowner-to-restoration-professional connection service. We gather basic loss information and help connect homeowners with evaluated independent restoration professionals serving their area.

How does Restoration Network help my agency?

It gives your office one simple resource for policyholders who need restoration help, reducing the need for staff to personally research, interview, remember, and recommend individual contractors.

Does Restoration Network charge my agency?

No. No referral fee or compensation is required from your insurance agency.

Does the homeowner pay Restoration Network?

No. Restoration Network is free for homeowners, and there is no obligation to hire the company they are connected with.

How does Restoration Network make money?

Restoration Network may receive compensation from restoration companies in its network for marketing, referral, or connection services. Insurance agencies and homeowners are not charged for using the service.

Does Restoration Network work for an insurance carrier?

No. Restoration Network is independent and does not work for an insurance carrier or replace any carrier-recommended vendor program.

Does Restoration Network determine insurance coverage?

No. Restoration Network does not determine, interpret, or advise on insurance coverage. Coverage questions should be directed to the carrier, adjuster, or appropriate insurance professional.

Does Restoration Network negotiate claims?

No. Restoration Network is not a public adjuster, claims adjuster, or claims consultant and does not negotiate insurance claims.

Does Restoration Network perform restoration work?

No. Restoration Network is not a restoration contractor. All work is performed by independent restoration companies responsible for their own pricing, agreements, licensing, insurance, workmanship, and results.

How are restoration companies evaluated?

We evaluate companies using factors such as service area, experience, reputation, responsiveness, and restoration capabilities. Evaluation is a screening process, not a guarantee of future performance.

Does my agency have to recommend a specific contractor?

No. Your agency can provide Restoration Network as a homeowner resource instead of personally selecting one specific contractor.

Does the homeowner have to hire the company Restoration Network connects them with?

No. The homeowner decides whether that company is right for them and remains free to choose another contractor.

What should I do when a restoration company asks my agency for referrals?

You can direct them to Restoration Network's company application page. Restoration Network handles the evaluation process and determines whether the company is appropriate for its network.

Can my entire staff use Restoration Network?

Yes. The page, phone number, QR code, and scripts are designed to give producers, CSRs, account managers, receptionists, and client-service staff one consistent process.

Can my agency receive its own QR code?

Yes. Request an agency resource kit and Restoration Network can provide materials your office can use with clients.

Can I request Restoration Network cards for my office?

Yes. Use the agency resource kit form to request complimentary cards, a desk display, QR code materials, and staff reference sheets.

What happens after my client contacts Restoration Network?

The homeowner provides basic information about the loss. Restoration Network reviews the request and attempts to connect them with an evaluated independent restoration professional serving their area. The homeowner decides whether to proceed.